Skip to main content

Service Provider FAQs

Browse and search frequently asked questions.

How can I see who's logged in during my shift?

125 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 15, 2019    Queues


To see which other service providers are logged in during your shift, hover over the queue status icon (green circle) beside the "askaway" queue.

This will show you who is logged in and what their status is.

To see how many active calls your colleagues are handling, check out the FAQ "How can I see how many active chats my colleagues are currently handling?"