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How can I see how many active chats my colleagues are currently handling?

1092 views   |   3 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 28, 2022    Traffic

 

Use the Current Chats status board to see how many active chats your colleagues have and to balance traffic on your shifts:

You can access this tool from the AskAway staff homepage (under "Key links for your shift"). You will need to be logged in to the website to access the link. Open this tool at the beginning of each shift and use it to manage traffic and balance the workload with your colleagues.

The status board refreshes automatically every minute to show you the following information:

  • who is currently staffing queues

  • what their status is (eg. available, busy)

  • the queues an individual is staffing

    • Note: you may see some service providers staffing only their institutional queue outside of their scheduled AskAway shifts

  • the time they picked up their most recent chat