Browse and search frequently asked questions.
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In LibraryH3lp, you can see who is currently staffing the service by hovering over the askaway queue status (the green circle to the left of the queue).
This will show you who is staffing the general AskAway queue and what their status is (e.g. available, feeling chatty, away, etc.).
See also "How can I see how many active chats my colleagues are currently handling?"