Skip to main content

Service Provider FAQs

Browse and search frequently asked questions.

How can I see who is staffing AskAway on my shift?

630 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 15, 2019    Queues Traffic


In LibraryH3lp, you can see who is currently staffing the service by hovering over the askaway queue status (the green circle to the left of the queue).

This will show you who is staffing the general AskAway queue and what their status is (e.g. available, feeling chatty, away, etc.).

See also "How can I see how many active chats my colleagues are currently handling?"