Service Provider FAQs

Will my shifts be busier due to proactive chat?

When proactive chat is implemented at post-secondary libraries, research shows that it leads to increased usage and so it's anticipated that AskAway will be busier.

There are strategies and tools available to you to help manage multiple patrons and busy times. See these two FAQs:

• "How can I work more efficiently with multiple patrons in LibraryH3lp?"
• "How can I make my shift easier during busy times?"

Local coordinators, in consultation with the Admin Centre, will also monitor traffic to the service as proactive chat is implemented.