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Will my shifts be busier due to proactive chat?

207 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 15, 2022    Proactive Chat Traffic


When proactive chat is implemented at post-secondary libraries, research shows that it leads to increased usage and so it's anticipated that AskAway will be busier.

There are strategies and tools available to you to help manage multiple patrons and busy times. See these two FAQs:

Local coordinators, in consultation with the Admin Centre, will also monitor traffic to the service as proactive chat is implemented.