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How can I make my shifts easier during busy times?

223 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 29, 2022    Traffic

 

Use the following strategies to make your shifts easier when the service is busy:

  • Login to LibraryH3lp and Campfire a few minutes early. Offer to take transfers.
  • Set-up your workstation in a way that works well for you. Try using two browsers.
  • Adjust your personal preferences in the LibraryH3lp webclient.
  • Open the Current Chats Tool and use it to balance traffic with your colleagues.
  • Communicate with your colleagues in Campfire to manage questions.
  • Pick up new chats quickly, on a first-come, first-served basis:
    • Communicate with patrons to manage their expectations (for example, you can use the "Chat-Begin" or "Begin-Swamped" script).
  • Refer, refer, refer! During busy times, you may not have time to give every patron the in-depth help you'd like to.
  • See Tips for Working with Multiple Patrons and How can I work more efficiently with Multiple Patrons in LibraryH3lp?