Browse and search frequently asked questions.
A student can request a transcript of their chat session at any time by clicking the email icon on the chat box and entering their email address. The transcript will be emailed to them immediately and will include the conversation up until the point they requested the transcript. They do not have to wait until the end of the session to request a transcript.
AskAway is anonymous to protect patron privacy, and if the patron enters their email address to request a transcript, this email address is never stored.
Can I send a patron a copy of their transcript?
The short answer is no.
As AskAway is anonymous, we don't ask patrons for identifying information such as email address, student ID, etc. Instead, you can direct the patron to the email icon in their chat box, and they can request a transcript on their end.
If a patron asks for a transcript from an earlier session to be re-sent, we have no way of verifying the identity of the person asking, so re-sending the transcript violates the patron's privacy.