Browse and search frequently asked questions.
Guests are patrons. When a new guest arrives, you'll see them appear under the Current Guests panel on the left-hand side.
Contacts are your colleagues. Currently, AskAway isn't using the feature that connects colleagues with one another, so you can ignore Contacts for now.
For a cleaner interface, under Guests & Contacts, select "Only show if online." When this is checked off, you'll only see queues and patrons that are currently online. Click the little gear icon beside Guests & Contacts to find this feature.