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In LibraryH3lp, you can add bold and italics to messages you send to patrons. This can be especially helpful when sending example citations.
To send bold text, surround the text with asterisks: *this will be bold* will display as this will be bold
To send italics, surround the text with underscores: _show me the italics!_ will display as show me the italics!
Note: This will also work for patrons sending you messages. But, if a patron simply copies and pastes formatted text into chat and sends, it will not retain its formatting.