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Can service providers see who else received a chat offer?

243 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on May 15, 2026    Chat Router

 

Yes. The system shows which other service provider(s) were offered the same incoming chat. In the example screenshot below, the incoming chat is offered to the following two users:

  • team2-user2
  • team2-user1