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Can operators see who else received a chat offer?

5 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Dec 15, 2025    Chat Router

 

Yes. The system shows which other operator(s) were offered the same incoming chat. In the example screenshot below, the incoming chat is offered to the following two users:

  • team2-user2
  • team2-user1