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4 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Dec 15, 2025 Chat Router
The router works with the pace (how many messages are going back and forth in chats and timing of chats) and the number of chats that an operator is responding to. Also factors such as the institutional queues and the number of operators in “busy” status setting impact the router.