Browse and search frequently asked questions.
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These FAQs support the summer pilot of LibraryH3lp’s Chat Router, scheduled for Tuesday, May 19th to Friday, August 7th. The purpose of this pilot is to evaluate the tool in real service conditions, building on the two-week trial conducted in January 2026.
If you are scheduled to staff the chat during the pilot, we’d greatly appreciate your feedback. Please submit any feedback or thoughts through the Chat Router Summer Pilot Survey. You can also report an issue that comes up on your shift.