Service Provider FAQs

How do I access the guest logins?

You can access the guest logins via LibraryH3lp on your AskAway shift in one of two ways:

1) View guest logins when chatting with a patron

When you are signed into LibraryH3lp for your shift and chatting with a patron, you can access guest logins from their institution directly from the chat. Click on the queue name in the top-left corner of the chat. The guest login information, including any notes, will be visible in the pop-up window, below the link to the policy page. For example:

2) View guest logins via the Profiles section

When you are signed into LibraryH3lp for your shift, select "Profiles" in the LibraryH3lp sidebar, then select an institutional acronym. The window will display the guest logins and any associated notes for that institution. For example:

Tip: Click the blue arrow to open the pop-out or the Profiles page in a new tab.