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What can I do if the patron's chat is timing out or disconnecting?

627 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 15, 2022    Technical Difficulties

 

If the patron says they keep getting disconnected, try the following:

  • Send them another URL to a different chat widget from their institution (or another institution) to restart the session
  • Ask them to pop-out the chat box into a separate window
    • Use the Begin - Chat Expand script
  • Suggest they try a different browser
    • See LibraryH3lp's list of supported browsers. If they continue to experience problems, refer them to their institution so they leave with something they can use.