Browse and search frequently asked questions.
589 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 05, 2025 Guest Logins
No, we're always helping patrons with the resources they have access to, even if we know the perfect resource exists somewhere else. Use the guest login information found in LibraryH3lp to login to the patron's institution.
We also cannot send students full text articles as we can't verify their institutional affiliation. If a student is having trouble accessing their library's resources, do your best to help them resolve the issue. They may need to be referred directly to their library. In the meantime, some libraries have compiled a list of open access databases that you may find useful. For example, this one at SFU Library: https://databases.lib.sfu.ca/browse?free=true
Remember to never share the AskAway guest login information. It is for service providers only.