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What can I do if my computer crashes or I'm disconnected from LibraryH3lp?

121 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 31, 2019    Technical Difficulties

 

If your computer crashes or for some other reason you're disconnected from LibraryH3lp, try logging back in.

Your patrons will have disappeared from the webclient but if they send another message, they should be reconnected to the service. If you pick them up, let the patron know that there was a technical delay on your end and thank them for their patience.

If the problem persists, communicate with your colleagues in Campfire and report the problem to the Admin Centre.

If you're still unable to connect, continue refreshing your browser, restarting your computer, and logging out and back in again until your shift is over. If you're unable to logout properly before the end of your shift, contact the Admin Centre so we can log you out.