Skip to main content

Service Provider FAQs

Browse and search frequently asked questions.

Will patrons see my name when I pick up a chat?

945 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 16, 2022    Patron Experience New Session Scripts

 

In LibraryH3lp, your name will not be displayed to patrons.

If you'd like to personalize your greeting, you may wish to create a personal welcome script that includes your first name.