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What is the chat history and activity tool?

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The Chat History and Activity tool can be accessed in the far left navigation menu (just below the Chats area).

The chat history tool is where you can search and view all past AskAway sessions, including session data and full transcripts. On your shifts, you can use this tool to see how many active calls your colleagues are handling (see FAQ).

Note: Please don't delete anything as these are service-wide transcripts and data!