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I want to wrap up a chat at the end of my shift. How can I stay on without picking up new chats?

827 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 15, 2022    Status Staffing

 

It's your choice whether you would like to stay to finish up a question after your shift has ended or if you would like to transfer the chat to someone else. If you would like to finish up, you can set your status to "Busy" in LibraryH3lp on the hour. This allows you to wrap-up any active chats without being distracted by new ones. See below for more information.

AskAway is still open

  1. Make sure other service providers have arrived for the next shift so that the service remains open
  2. Only set yourself to "Busy" on the hour
  3. In the top-right in LibraryH3lp, set your status to "Busy"
    • When you set yourself to Busy, you won't receive any new chats but you can continue with and wrap-up active chats
  4. Once you've wrapped up your last chat, remember to Logout!

AskAway is closing for the day

  1. If everyone staffing the service sets their status to "Busy" and/or logs out, this will close the service
  2. Only set yourself to "Busy" on the hour
  3. In the top-right in LibraryH3lp, set your status to "Busy"
    • When you set yourself to Busy, you won't receive any new chats but you can continue with and wrap-up active chats
  4. Once you've wrapped up your last chat, remember to Logout!