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How do I send a file, image, or screenshot?

190 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 28, 2020    Screenshots Files


In LibraryH3lp, there are several ways you can send files and screenshots to patrons.

Notes: Please don't send full text articles and other licensed resources. On AskAway, we have no way of verifying a patron's institutional affiliation and we want to respect licensing agreements.

When you're sharing files and snapshots, be mindful that you aren't sending any personal information or information you wouldn't want them to see.

Any files or images you send to the patron will not be included in the transcript they request. For this reason, you may wish to encourage the student to download and save any images they might use later.

Send a file using the file button

You can send a file to the patron by using the "send a file" button (file attachment icon above the typing area). Once you've clicked this, you can upload a file from your computer. Files sent to the patron will appear as a link on their end and clicking the link will start a download of the file.

Files of any type can be sent and each file can be a maximum of 20 MB.

Send a screenshot using the snapshot sharing tool

You can edit and send a screenshot to the patron by using the "share snapshots" tool (lens icon above the typing area):

  1. Click the tool to get started
  2. There are 3 ways to upload an image: copy (Ctrl-c) and paste (Ctrl-v), choose a file from your computer, drag and drop
  3. Once you've uploaded the image, you can send as is to the patron by clicking "Send Snapshot to Guest" or you can "Edit Snapshot"
  4. There are many options for editing your snapshot! You can add text, highlights, crop, etc.
  5. When your snapshot is ready, you can Save to your computer (if you think you might use it again in future) and/or you can go ahead and send it to the patron by clicking "Send to Guest"
  6. A message will notify you when the snapshot has been sent
  7. Exit the snapshot tool to return to your conversation with the patron

On the patron's end, the snapshot will show as a thumbnail, which they can click to open full size.

On your end, you'll see a link to the snapshot and can choose to either show or hide the image in your chat history (note: this will not affect what the patron sees).

Send a file or screenshot using drag and drop, keyboard shortcuts, etc.

You don't need to use the above tools to send a file or screenshot. Here are some of the ways you can quickly send a file or screenshot to the patron:

  • Drag and drop into the typing area
  • Copy (Ctrl-c) and Paste (Ctrl-v) into the typing area
  • Use the Print Screen shortcut and paste into the typing area

When you use the above methods with an image, you'll have the option to edit (using LibraryH3lp's snapshot editing tool) before sending to the patron.

Have you found another method to send files or snapshots? Let us know!

Image resolution

If you use LibraryH3lp's built-in screenshot sharing tool to edit your screenshot, you'll likely see a system message that says "This image was resized to fit the space available. Use Undo to go back to original size." If your image has small text that may be difficult to read at a lower resolution, click the "UNDO" button on the left-hand side of the editing tool and then proceed with editing and sharing the full size image.

Once you've sent the image to the patron, you may wish to check the resolution. To see the image you've sent, click the "SHOW IMAGE" button in your chat to open the thumbnail and then click the thumbnail to view the image in a new tab.

You can also ask the patron if the image has come through clearly on their end. On the patron's end, they'll receive a thumbnail of the image that they can click to open full size in a new tab.

This short screencast (1min 23sec - no audio) shows you how to use the screenshot editing tool and how to undo the automatic image resizing.