Browse and search frequently asked questions.
Tags allow the service to track what kinds of questions are being asked and paint an accurate picture of student chat reference needs. Tags are customized for AskAway and have been selected to capture evaluative information of use to the AskAway service as a whole. To see definitions for the different tags (e.g. research, ready reference) and when to apply them, see the AskAway website tags page.
You can add tags during and/or at the end of your chat session by following these steps:
Note: If you claim a new incoming chat at the exact same time as another service provider but they end up with the chat, you may be asked to tag the chat before closing the window on your end. If this happens, leave it up to the responding service provider to add tags as they will have a better idea what type of help the patron received.