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There are two ways you can send patrons canned messages (aka scripts).
You can find and select scripts by using the type ahead feature. Simply start typing in the typing area and scripts that match your text will automatically pop-up. The type ahead will search for words anywhere in the script (not just the first characters).
You can use keyboard shortcuts to select and send a script from the list of type ahead suggestions:
Turn off the type ahead feature
If you find the autocomplete distracting, you can turn off this feature. To do so, navigate to Preferences in the left-hand menu (look for the gear icon), and deselect "Enable type-ahead for canned messages." If you turn this off, you can still access and send scripts using the steps below:
Manually select from list
If you prefer not to use the type-ahead option, you can manually insert scripts: