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How can a student request a transcript of their session?

1299 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Dec 02, 2023    Transcripts Privacy Patron Experience


A student can request a transcript of their chat session at any time by clicking the email icon on the chat box and entering their email address. The transcript will be emailed to them immediately and will include the conversation up until the point they requested the transcript. They do not have to wait until the end of the session to request a transcript.

Click the email icon in the chat box to request a transcript

AskAway is anonymous to protect patron privacy, and if the patron enters their email address to request a transcript, this email address is never stored.

Can I send a patron a copy of their transcript?

The short answer is no.

As AskAway is anonymous, we don't ask patrons for identifying information such as email address, student ID, etc. Instead, direct the patron to the email icon in their chat box, so they can request a transcript to be emailed to them.

If a patron asks for a transcript from an earlier session to be re-sent, we have no way of verifying the identity of the person asking, so re-sending the transcript risks violating a patron's privacy.