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Creating a personal script in LibraryH3lp is easy!
Follow these steps to create your own personal canned message:
Create a personal canned message with your first name in it, so that you can quickly send a personalized welcome message to claim a chat.
Example personal welcome script: "Hi this is Sadie. Welcome to AskAway. How can I help you?"
When a new call comes in, simply type your name to bring up the script using the type-ahead feature, send this script, and quickly claim the call.