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How do I create a personal canned message / script?

713 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 19, 2021    Scripts

 

Creating a personal script in LibraryH3lp is easy!

Follow these steps to create your own personal canned message:

  1. In the LibraryH3lp staffing webclient, navigate to the Canned Messages area (the pencil icon in the far left navigation menu)
  2. Click the "+" button in the top right corner to add your own script
  3. Enter your script content
    • Note: If you're adding any links, make sure to click the "Link" button to add it as a hyperlink. If you skip this step, the link will not be available to the patron as a hyperlink in the chat
    • ‚ÄčScreenshot of canned message editor with arrow pointing to where you can add link 
  4. Click ADD and your new script is ready to use

Tip

Create a personal canned message with your first name in it, so that you can quickly send a personalized welcome message to claim a chat.

Example personal welcome script: "Hi this is Sadie. Welcome to AskAway. How can I help you?"

When a new call comes in, simply type your name to bring up the script using the type-ahead feature, send this script, and quickly claim the call.