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How do I create a personal canned message / script?

420 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 15, 2019    Scripts

 

Creating a personal script in LibraryH3lp is easy!

Follow these steps to create your own personal canned message:

  1. In the LibraryH3lp staffing webclient, navigate to the Canned Messages area (the pencil icon in the far left navigation menu)
  2. Click the "+" button in the top right corner to add your own script
  3. Enter your script content
    • If you include a URL in your script, there's no need to add html tags, as it will be formatted as a clickable link on the patron's end
  4. Click OK and your new script is ready to use

Tip

Create a personal canned message with your first name in it, so that you can quickly send a personalized welcome message to claim a chat.

Example personal welcome script: "Hi this is Sadie. Welcome to AskAway. How can I help you?"

When a new call comes in, simply type your name to bring up the script using the type-ahead feature, send this script, and quickly claim the call.