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How do I claim a chat when it arrives?

246 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 15, 2019    Traffic New Session

 

In LibraryH3lp, the first service provider who sends a message to the patron claims the chat.

If someone else claims the chat first, you will see a message telling you who claimed it and the chat preview will grey out. If someone else has claimed the chat before you, you can safely close it on your end.

Tip

You can quickly send a message to a new patron by using the type-ahead canned messages feature to bring up and send the welcome script.

If you create a personal canned message with your first name in it, you can quickly send a canned message by typing in your name and bringing up your personal welcome script and sending it to the patron.

Example personal canned welcome message: "Hi this is Sadie. Welcome to AskAway. How can I help you?"