Skip to main content

Service Provider FAQs

Browse and search frequently asked questions.

What are guests and contacts?

430 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 16, 2022    Webclient



Guests are patrons. When a new guest arrives, you'll see them appear under the Current Guests panel on the left-hand side.


Contacts are your colleagues. Currently, AskAway isn't using the feature that connects colleagues with one another, so you can ignore Contacts for now.


For a cleaner interface, under Guests & Contacts, select "Only show if online." When this is checked off, you'll only see queues and patrons that are currently online. Click the little gear icon beside Guests & Contacts to find this feature.

Selecting only show if online in LibraryH3lp