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There are two ways you can see how many active chats your colleagues are handling in LibraryH3lp: the Current Chats status board and the Chat History and Activity tool. It's up to you which tool you prefer to use on your shifts.
1) Current Chats status board
You can access this tool from the AskAway staff homepage (under "Key links for your shift"). You will need to be logged into the website to access the link. Open this tool at the beginning of each shift and use it to manage traffic and balance the workload with your colleagues.
2) Chat History and Activity tool
This tool is available in the LibraryH3lp webclient. Follow these steps to keep an eye on individual chat sessions during your shift:
This is an example of what you'll see in the chat history and activity tool during your shift: