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How can I see how many active chats my colleagues are currently handling?

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Use the Current Chats status board to see how many active chats your colleagues have and to balance traffic on your shifts:

You can access this tool from the AskAway staff homepage (under "Key links for your shift"). You will need to be logged into the website to access the link. Open this tool at the beginning of each shift and use it to manage traffic and balance the workload with your colleagues.