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The general guidelines for closing AskAway are as follows:
AskAway closes on the hour (e.g., 9:00pm).
For this to happen, all service providers should either set themselves to Busy or Logout on the hour:
If you have no active chats, Logout of LibraryH3lp on the hour, or
If you have one or more active chats, set yourself to Busy on the hour, so that you can wrap-up those chats and then Logout.
If chats are coming in close to the hour, then you may want to send the Begin – Closing Soon script: https://askaway.org/staff/scripts
This might be anywhere from 15 to 1 or 2 minutes before closing, depending on the type of question coming in. Use your judgement to decide if you need to send the Closing Soon script.
It’s up to you if you want to stay to wrap-up chats past the hour.
The Begin – Closing Soon script can be helpful for communicating to patrons that the service will be closing and that they can return at a later time.
Always Logout at the end of your shift.