Skip to main content

Service Provider FAQs

Browse and search frequently asked questions.

All 

What can I do if a guest login is not working?

268 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 01, 2024    Guest Logins

 

If you notice that an institution's Guest Login is not working, follow these steps:

  1. Check with your colleagues in Campfire to see if it's a system-wide issue.
  2. If it's not working for anyone, please email the Admin Centre or contact the local coordinator directly (contact information for coordinators is at the bottom of each library's policy page).
    • Include details of what steps you took and the resources you were trying to access
    • If possible, include screenshots
  3. If it affects only you, please try copying and pasting the login and password or try typing. If this doesn't work, try a different browser.
  4. Do your best to help the student with their question. You may need to refer them to their library, ask them to come back the next day, or transfer them to another service provider.