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A Swamped call is a tool you can use to request help from AskAway service providers if you and your colleagues become overwhelmed with chats on a shift.
The Swamped button is located on the AskAway staff homepage (bottom of the page) and looks like this:
When do I send one out?
It's up to you and your colleagues to decide if you're going to send out a call. If you're already using some of the strategies for busy times but starting to feel overwhelmed with the number of calls you're picking up, you can send out a swamped call to request additional help.
Communicate with your colleagues in Campfire. If everyone has reached their capacity for the number of calls they're comfortable with and new calls are still coming in, that's typically a good time to send one out. Decide who will send the call.
How do I send one out?
What should I do if I see a call go out?
If you see a swamped call go out, and you're able to help out, please do so and login to LibraryH3lp and Campfire. If you're unsure whether or not you can respond to swamped calls, please speak with your supervisor.