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What should I do if a patron thinks I'm from their institution or library?

224 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 15, 2022    Staffing


If they ask or if it's relevant to their question, there's nothing wrong with letting students and other users know that AskAway is staffed by BC and Yukon service providers and that they're talking to someone from a different institution.

If they're asking for local information, they may be more patient if they realize the person they're chatting with is from another library.

We want to avoid patrons making the assumption that someone from another institution can't help them. If they seem discouraged, assure them you can help them get started and then refer them to someone at their library.