Skip to main content

Service Provider FAQs

Browse and search frequently asked questions.

How should I use Campfire?

190 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 31, 2024    Campfire

 

Campfire is the group chat tool used by all AskAway service providers to communicate on shift:

  1. Login to Campfire at the beginning of each shift, say hi to your colleagues, and offer to take any transfers
  2. Keep an eye on Campfire throughout your shift
    • Some of the ways you can use Campfire: answer questions from colleagues, offer help when needed, facilitate transfers, communicate about different network speeds (e.g., if you're seeing chats come in later than others), consult on tricky questions, etc.
  3. At the end of your shift, use Campfire to transfer any questions to those coming on shift. Don't forget to say goodbye to your colleagues!

Always keep your sound on so you can hear and respond to notifications.

An overview of Campfire: