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What types of questions do users ask via proactive chat?

172 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 07, 2021    Proactive Chat


In general, service providers can expect to see the same types of questions asked via proactive chat as they would see on AskAway. Users ask a range of questions from directional to circulation to in-depth research.

Typically, the types of questions asked depend on where the proactive chat widget is located. For example, if a proactive chat widget is located in a research database, you could expect to see more research type questions. If a proactive chat widget is located on the main page of a library website, you could expect more of a range of question types.