Browse and search frequently asked questions.
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In general, service providers can expect to see the same types of questions asked via proactive chat as they would see on AskAway. Users ask a range of questions from directional to circulation to in-depth research.
Typically, the types of questions asked depend on where the proactive chat widget is located. For example, if a proactive chat widget is located in a research database, you could expect to see more research type questions. If a proactive chat widget is located on the main page of a library website, you could expect more of a range of question types.