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What if users have feedback about proactive chat?

198 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 16, 2022    Proactive Chat Patron Experience


AskAway users may be curious about this new feature or have feedback they’d like to share. In these cases, the following wording may be helpful:

"AskAway is here to help you with your research and library related questions. The invitation you clicked on today is a new feature at the library. If you have any feedback to share, click the “Feedback” link in the bottom right corner to fill out the survey."